Terms & Conditions
Terms & Conditions
Effective Date: March 2026
Effective Date: March 2026
Summary of Terms & Conditions (1min read):
Summary of Terms & Conditions (1min read):
Self-service machines must be used correctly. Please follow instructions — misuse or unsuitable items may cause damage we can’t be responsible for.
Wash Dry Fold Services:
We treat your laundry with care, but some things are out of our control (like
colour run, shrinkage, or delicate fabrics).Standard Wash is a cold wash and machine dry. Let us know beforehand if you’d
like whites or items washed separately (separate loads are charged individually).Please empty pockets and tell us in advance if anything needs special care.
Counts and weights are confirmed in-store — that’s the final number we work
from.Pickup and delivery times are estimates, and once laundry is delivered, it’s your
responsibility.Claims for missing or damaged items need to be raised within 24 hours.
Uncollected laundry after 60 days may be donated or disposed of.
Payment is required before laundry is returned (unless approved otherwise).
Promotions can’t be stacked and may change from time to time.
Your consumer rights under Australian law always apply.
We respect your privacy and handle personal information in accordance with Australian law.
Self-service machines must be used correctly. Please follow instructions — misuse or unsuitable items may cause damage we can’t be responsible for.
Wash Dry Fold Services:
We treat your laundry with care, but some things are out of our control (like
colour run, shrinkage, or delicate fabrics).Standard Wash is a cold wash and machine dry. Let us know beforehand if you’d
like whites or items washed separately (separate loads are charged individually).Please empty pockets and tell us in advance if anything needs special care.
Counts and weights are confirmed in-store — that’s the final number we work
from.Pickup and delivery times are estimates, and once laundry is delivered, it’s your
responsibility.Claims for missing or damaged items need to be raised within 24 hours.
Uncollected laundry after 60 days may be donated or disposed of.
Payment is required before laundry is returned (unless approved otherwise).
Promotions can’t be stacked and may change from time to time.
Your consumer rights under Australian law always apply.
We respect your privacy and handle personal information in accordance with Australian law.
If you’re unsure about anything — just ask. We’re happy to help.
If you’re unsure about anything — just ask. We’re happy to help.
Complete Guide of Laundry Room Terms & Conditions (5mins read):
Complete Guide of Laundry Room Terms & Conditions (5mins read):
By using Laundry Room services (“we”, “us”, “our”), you agree to the following Terms & Conditions.
By using Laundry Room services (“we”, “us”, “our”), you agree to the following Terms & Conditions.
Self-Service Laundromat Use
Self-Service Laundromat Use
Laundry Room provides self-service washing and drying facilities for customer use. By using
our machines and premises, you agree to the following:
Laundry Room provides self-service washing and drying facilities for customer use. By using our machines and premises, you agree to the following:
1.1 Proper Use of Equipment
1.1 Proper Use of Equipment
Customers must:
Check machines are empty before use
Follow displayed instructions
Use appropriate detergents and quantities
Not overload machines
Not wash items unsuitable for machine washing (e.g. rubber backed mats, heavily soiled items, flammable materials)
Customers must:
Check machines are empty before use
Follow displayed instructions
Use appropriate detergents and quantities
Not overload machines
Not wash items unsuitable for machine washing (e.g. rubber backed mats, heavily soiled items, flammable materials)
We reserve the right to stop or refuse use of equipment if it is being misused.
We reserve the right to stop or refuse use of equipment if it is being misused.
1.2 Responsibility for Items
1.2 Responsibility for Items
Customers are responsible for:
Checking pockets before washing
Selecting appropriate wash cycles and drying times
Removing laundry promptly once complete
Supervising children at all times
Customers are responsible for:
Checking pockets before washing
Selecting appropriate wash cycles and drying times
Removing laundry promptly once complete
Supervising children at all times
Laundry Room is not responsible for damage caused by incorrect cycle selection,
overloading, unsuitable items, or failure to follow care labels.
Laundry Room is not responsible for damage caused by incorrect cycle selection,
overloading, unsuitable items, or failure to follow care labels.
1.3 Unattended Laundry
1.3 Unattended Laundry
Laundry may be left unattended at the customer’s own risk.
Laundry may be left unattended at the customer’s own risk.
We may remove completed laundry from machines to allow others to use the equipment.
Items will be placed respectfully in baskets or on folding tables.
We may remove completed laundry from machines to allow others to use the equipment. Items will be placed respectfully in baskets or on folding tables.
1.4 Machine Malfunctions
1.4 Machine Malfunctions
If a machine appears faulty:
Please stop using it immediately
Notify us as soon as possible
If a machine appears faulty:
Please stop using it immediately
Notify us as soon as possible
Refunds or credits for genuine machine faults are provided at our discretion after review.
Refunds or credits for genuine machine faults are provided at our discretion after review.
We are not responsible for consequential loss arising from machine breakdowns.
We may remove completed laundry from machines to allow others to use the equipment. Items will be placed respectfully in baskets or on folding tables.
1.5 Damage to Equipment
1.5 Damage to Equipment
Customers may be held responsible for damage caused by misuse, overloading, or washing prohibited items.
Customers may be held responsible for damage caused by misuse, overloading, or washing prohibited items.
1.6 Clean & Respectful Use
1.6 Clean & Respectful Use
We ask all the customers to:
Keep the space clean
Dispose of rubbish properly
Respect other users
We ask all the customers to:
Keep the space clean
Dispose of rubbish properly
Respect other users
We reserve the right to refuse service to anyone who damages property or behaves
inappropriately.
We reserve the right to refuse service to anyone who damages property or behaves
inappropriately.
Our Services
Our Services
Laundry Room provides self-service laundry, wash & fold, commercial laundry, pickup and
delivery, and pet bedding wash. Services may include washing, drying, folding and general
handling of laundry items.
Unless otherwise agreed in writing, all Wash & Fold services are processed using standard
commercial machines, detergents and standard wash methods.
Laundry Room provides self-service laundry, wash & fold, commercial laundry, pickup and delivery, and pet bedding wash. Services may include washing, drying, folding and general handling of laundry items.
Unless otherwise agreed in writing, all Wash & Fold services are processed using standard commercial machines, detergents and standard wash methods.
Standard Wash
Standard Wash
“Standard Wash” means a cold-water washing machine cycle followed by machine drying. Unless you inform us in advance, light and dark items may be washed together as part of the same load.
If you would like whites or specific garments washed separately, you must notify us prior to
processing. Separate loads will be treated as an additional wash and charged accordingly.
“Standard Wash” means a cold-water washing machine cycle followed by machine drying. Unless you inform us in advance, light and dark items may be washed together as part of the same load.
If you would like whites or specific garments washed separately, you must notify us prior to processing. Separate loads will be treated as an additional wash and charged accordingly.
Care & Handling of Items
Care & Handling of Items
We take reasonable care in the processing of all items. However, to the extent permitted by
law, we are not responsible for:
Items with inherent weaknesses or defects, including but not limited to silk, suede, leather, vinyl, polyurethane, delicate fabrics, trims, beads, sequins, buckles, zips or glued components
Shrinkage, colour loss, fading, colour run or bleeding
Damage caused by items left in pockets (e.g. pens, coins, tissues, keys)
Normal wear and tear
Stains that cannot be removed through standard laundering processes
Customers are responsible for checking garment care labels and providing written instructions for any special care requirements prior to service. Additional charges apply for special care items.
We take reasonable care in the processing of all items. However, to the extent permitted by
law, we are not responsible for:
Items with inherent weaknesses or defects, including but not limited to silk, suede, leather, vinyl, polyurethane, delicate fabrics, trims, beads, sequins, buckles, zips or glued components
Shrinkage, colour loss, fading, colour run or bleeding
Damage caused by items left in pockets (e.g. pens, coins, tissues, keys)
Normal wear and tear
Stains that cannot be removed through standard laundering processes
Customers are responsible for checking garment care labels and providing written instructions for any special care requirements prior to service. Additional charges apply for special care items.
Inspection & Refusal of Service
Inspection & Refusal of Service
We do not conduct detailed inspections prior to laundering.
If we believe an item presents a risk of damage, we reserve the right to refuse service or
return the item unprocessed.
We do not conduct detailed inspections prior to laundering.
If we believe an item presents a risk of damage, we reserve the right to refuse service or return the item unprocessed.
Item Counts & Weights
Item Counts & Weights
Item counts and/or weights are confirmed at our premises, not at drop-off or pickup
Our internal count or weight is final
We are not liable for items claimed missing that were not counted at our premises
Item counts and/or weights are confirmed at our premises, not at drop-off or pickup
Our internal count or weight is final
We are not liable for items claimed missing that were not counted at our premises
Pickup & Delivery
Pickup & Delivery
Where pickup and delivery services are requested:
Times provided are estimates only
Items may be left unattended at the nominated address unless you advise otherwise in advance
Responsibility for items transfers to the customer once delivery is completed
We are not liable for loss or damage after delivery
Failed delivery or redelivery may incur additional fees.
Where pickup and delivery services are requested:
Times provided are estimates only
Items may be left unattended at the nominated address unless you advise otherwise in advance
Responsibility for items transfers to the customer once delivery is completed
We are not liable for loss or damage after delivery
Failed delivery or redelivery may incur additional fees.
Turnaround Times
Turnaround Times
Turnaround times are indicative only and may vary due to volume, operational requirements, public holidays or unforeseen circumstances.
Turnaround times are indicative only and may vary due to volume, operational requirements, public holidays or unforeseen circumstances.
Uncollected & Abandoned Items
Uncollected & Abandoned Items
Items not collected or accepted for delivery within 60 days of the agreed collection or invoice date will be deemed abandoned and may be disposed of at our discretion. No compensation will be payable.
Items not collected or accepted for delivery within 60 days of the agreed collection or invoice date will be deemed abandoned and may be disposed of at our discretion. No compensation will be payable.
Loss or Damage Claims
Loss or Damage Claims
Any claim for lost or damaged items must be made within 24 hours of collection or delivery.
If liability is accepted, compensation is limited to:
75% of purchase price (items under 6 months old)
50% of purchase price (items 6–12 months old)
25% of purchase price (items over 12 months old)
Compensation will not exceed five (5) times the processing fee for the affected item and
requires proof of purchase.
Any claim for lost or damaged items must be made within 24 hours of collection or delivery.
If liability is accepted, compensation is limited to:
75% of purchase price (items under 6 months old)
50% of purchase price (items 6–12 months old)
25% of purchase price (items over 12 months old)
Compensation will not exceed five (5) times the processing fee for the affected item and
requires proof of purchase.
10. Pricing & Payment
10. Pricing & Payment
Prices are as displayed in-store or online at the time of service
Final pricing may be confirmed after items are counted or weighed
Payment is required prior to release of items unless alternative terms are approved in writing
We reserve the right to withhold items until full payment is received
Prices are as displayed in-store or online at the time of service
Final pricing may be confirmed after items are counted or weighed
Payment is required prior to release of items unless alternative terms are approved in writing
We reserve the right to withhold items until full payment is received
11. CCTV & Premises Use
11. CCTV & Premises Use
CCTV operates in-store for safety and security.
Customers use our premises and equipment at their own risk and are responsible for supervising children and personal belongings.
CCTV operates in-store for safety and security.
Customers use our premises and equipment at their own risk and are responsible for supervising children and personal belongings.
12. Promotions
12. Promotions
Promotions:
Cannot be combined with other offers
Are subject to availability
May be withdrawn or changed at our discretion
Are governed by any specific promotional terms displayed
Promotions:
Cannot be combined with other offers
Are subject to availability
May be withdrawn or changed at our discretion
Are governed by any specific promotional terms displayed
13. Limitation of Liability
13. Limitation of Liability
To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of business or profit.
Nothing in these Terms limits your rights under the Australian Consumer Law.
To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of business or profit.
Nothing in these Terms limits your rights under the Australian Consumer Law.
14. Changes to These Terms
14. Changes to These Terms
We may update these Terms from time to time. The version available on our website or in-
store at the time of service will apply.
We may update these Terms from time to time. The version available on our website or in-store at the time of service will apply.
15. Governing Law
15. Governing Law
These Terms are governed by the laws of Australia, and the courts of the relevant state have exclusive jurisdiction.
These Terms are governed by the laws of Australia, and the courts of the relevant state have exclusive jurisdiction.
16. Privacy Policy
16. Privacy Policy
Laundry Room is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Laundry Room is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
16.1 What Information We Collect
16.1 What Information We Collect
We may collect personal information including:
Full name
Phone number
Email address
Residential or pickup/delivery address
Payment details (processed securely via third-party providers)
CCTV footage when visiting our premises
We only collect information that is reasonably necessary to provide our services.
We may collect personal information including:
Full name
Phone number
Email address
Residential or pickup/delivery address
Payment details (processed securely via third-party providers)
CCTV footage when visiting our premises
We only collect information that is reasonably necessary to provide our services.
16.2 How We Use Your Information
16.2 How We Use Your Information
Your information may be used to:
Process and complete laundry services
Arrange pickup and delivery
Issue invoices and receive payments
Communicate regarding your order
Improve our services
Respond to enquiries or complaints
We do not sell or rent your personal information to third parties.
Your information may be used to:
Process and complete laundry services
Arrange pickup and delivery
Issue invoices and receive payments
Communicate regarding your order
Improve our services
Respond to enquiries or complaints
We do not sell or rent your personal information to third parties.
16.3 Disclosure of Information
16.3 Disclosure of Information
We may disclose personal information to:
Payment processing providers
IT service providers
Professional advisers (e.g. accountants or legal advisers)
Government or regulatory authorities where required by law
All third parties are expected to handle information securely.
We may disclose personal information to:
Payment processing providers
IT service providers
Professional advisers (e.g. accountants or legal advisers)
Government or regulatory authorities where required by law
All third parties are expected to handle information securely.
16.4 Data Security
16.4 Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Electronic information is stored securely and access is restricted to authorised personnel only.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Electronic information is stored securely and access is restricted to authorised personnel only.
16.5 Access & Correction
16.5 Access & Correction
You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe.
You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe.
16.5 Marketing Communications
16.5 Marketing Communications
From time to time, we may send promotional offers or updates. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option (where available).
From time to time, we may send promotional offers or updates. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option (where available).
16.6 Website & QR Code Usage
16.6 Website & QR Code Usage
If you access our website or use QR code payment systems, limited technical information (such as IP address or device type) may be collected automatically to facilitate service functionality.
If you access our website or use QR code payment systems, limited technical information (such as IP address or device type) may be collected automatically to facilitate service functionality.
If you have questions more questions or would like to exercise your privacy rights, please contact us:
Laundry Room
Shop 1.2, 201 Gooderham Road, Pallara, QLD 4110
Email: hello@laundryrooms.com.au
If you have questions more questions or would like to exercise your privacy rights,
please contact us:
Laundry Room
Shop 1.2, 201 Gooderham Road, Pallara,
QLD 4110
Email: hello@laundryrooms.com.au
6 AM - 10 PM, Open 7 Days
(Including Public Holidays)
6 AM - 10 PM, Open 7 Days
(Including Public Holidays)